We want you to love your SmartstickX. If you’re not 100% satisfied, we’ve made returns simple and stress-free."
Your Return Rights
Return within 30 days of delivery
Items must be unused and in original packaging
Full refund or exchange once returned
How to Return an Item (Instructions)
1
Fill out the return request form below
Provide all necessary details to initiate your return.
2
You’ll receive return instructions via email
Check your inbox for the return shipping label and guidelines.
3
Package your item securely and ship it back to us
Use protective packaging to avoid damage during transit.
4
We’ll process your refund or exchange once we receive it
Expect confirmation and updates on your return status.
Frequently Asked Questions
What is your return window?
☞ Returns must be made within 30 days of delivery.
Do I get a full refund?
☞ Yes, once we receive and inspect your returned item.
Who pays for return shipping?
☞ Customers usually pay return shipping unless the item is faulty.
How long does a refund take
☞ Refunds are processed within 5-7 business days of receiving the return.
